One platform for Zip's entire AI customer experience
Zip's vision is to serve customers from the beginning of their journey to the end — proactively, personally, and across every channel. Lorikeet delivers that vision across all three pillars: ambient in-app experiences, conversational AI with real customer data, and optimized human support channels.
Beyond the chatbot
Information-only bots that surface help center articles aren't enough. Zip needs AI that takes action, integrates with customer data, and works across the entire customer lifecycle.
Every customer has a unique context — their product, balance, payment schedule, and history. An AI that can't look up this data and act on it is just a fancier FAQ page. Lorikeet connects to your systems and resolves issues end-to-end.
Zip Pay, Zip Plus, Zip Money, Zip Personal Loan — each with different limits, rates, fees, and eligibility rules. Lorikeet knows which product a customer is on and applies the right logic automatically. No cross-contamination, no retraining.
Support volume scales with transactions. Hiring scales linearly. AI scales sub-linearly — handle growing demand without growing headcount proportionally, while maintaining quality and compliance across ASIC and CFPB requirements.
Your three channels, one platform
Zip's AI strategy spans ambient in-app experiences, conversational AI, and optimized human channels. Lorikeet covers all three from a single platform — no patchwork of point solutions.
Concierge
Conversational AI + actionThe conversational AI channel — integrated with customer data, business logic, and your knowledge base. Handles personalized inquiries end-to-end: looks up accounts, checks eligibility, processes requests, and resolves issues across chat, voice, and email. Not information-only — action-taking. See the inbound demo.
Coach
Optimized human channelsFor the interactions that need a human — hardship, complex disputes, high-value customers — Coach gives your agents maximum context instantly. Suggests responses, surfaces the right knowledge, ensures compliance, and reduces handle time. Change the channel split without losing quality on the conversations that matter most.
Proactive engagement
Ambient + outboundServe customers before they realize they need help. Surface signals for churn risk, stalled applications, and upsell opportunities — then act on them with personalized outbound calls or in-app nudges. Improve acquisition conversion and recover drop-off. See the outbound demo.
Built for how Zip wants to work
A single long-term vendor that earns your business incrementally — not a massive trust fall.
Low engineering lift
Your product and CX teams own the logic in plain English — no code, no flowcharts. Lorikeet integrates with your agnostic API layer, supports MCP, and works with your existing auth. Your engineers focus on your product, not on wiring up an AI vendor.
Compliance built in, not bolted on
Financial distress detection, hardship escalation, responsible lending guardrails — tested on every message, every time. Handles ASIC and CFPB requirements without compliance work eating into your team's capacity.
Full front-end flexibility
Use our out-of-the-box widget customized to your brand, or build your own front end entirely with our streaming API and Node SDK. Your design team controls the experience — Lorikeet powers the intelligence behind it.
One vendor, all three channels
Conversational AI, agent assist, and proactive outbound — all from one platform. No patchwork of point solutions, no integration overhead between vendors, no data silos between channels.
Start focused, expand over time
Start with one workflow, one channel, one use case. Validate the approach. Then expand. We're set up to coexist with your current infrastructure and earn the right to cover more over time.
Move fast despite constraints
This demo — 11 workflows, 75 knowledge articles, compliance guardrails, chat and voice — was built in hours, not quarters. When priorities shift or policies change, updates happen in minutes, not sprints.
See it in action
We built a working demo with Zip's products, terminology, and policies. Try it yourself.