Handle inbound support across every channel
This is a working AI agent built with Zip's products, terminology, and policies. Try it on chat or voice — email works the same way when you're ready.
Try the chat agent
You're chatting as Sarah Mitchell, a sample Zip Plus customer with a $5,000 limit. Ask about her balance, payments, transactions, or anything a Zip customer would ask.
"What's my balance and when is my next payment?"
"There's a $499 charge from JB Hi-Fi I don't recognise"
"Can I increase my credit limit?"
"I missed a payment — will I get a late fee?"
You'll see sample account data. In production, this pulls from real customer systems.
Try the voice agent
Same AI, same knowledge — just over the phone. Call to experience what Zip customers would hear.
+61 468 059 716In production, this connects to your existing phone system.
I've checked your account and can confirm your $150 payment was received on March 6th — one day before the due date. It looks like the late fee was applied in error.
I've waived the $15 fee and it will be reflected on your next statement. Your current balance is $1,097.50 with your next payment of $150 due April 7th.
Is there anything else I can help with?
Best,
Zip Support
11 workflows, ready to go
Every workflow is written in plain English. Your team can read, edit, and update them without engineering.
Account management
Account holds, spending limits, login issues, account updates, deactivation requests.
Payments & billing
Missed payments, payment methods, schedules, early repayment, refund questions.
Fraud & disputes
Fraud reports, unauthorized transactions, dispute resolution, security concerns.
Orders & returns
Order status, merchant returns, refunds, double charges, shopping questions.
Credit & applications
Application status, credit limit changes, declined transactions, credit checks, hardship.
Credit limit increase
Eligibility assessment, financial behavior recommendations, application guidance.
Product recommendation
Identifies the right Zip product based on needs, spending habits, and purchase goals.
Repayment scheduling
Personalized repayment plans based on pay days, spending patterns, and preferences.
Life event planning
Credit planning for trips, holidays, weddings, renovations, and major purchases.
Escalation & handoff
Human transfer requests, complaints, formal escalations, complex multi-issue scenarios.
Demo fallback
Handles knowledge gaps with charm and turns them into sales opportunities for Lorikeet.
How we built this for Zip
Real logic for real scenarios — not a slide deck.
Connected your systems
Ready to plug into Zip's payment engine, customer accounts, and credit systems. This demo shows the experience — yours will pull live data.
Wrote your SOPs
11 support processes covering accounts, payments, fraud, orders, credit, product guidance, life events, and escalation — all in plain English.
Added your knowledge
75 articles scraped from Zip's help centers — payments, installments, returns, disputes, credit, account settings, and more.
Went live
Chat and voice are working right now. Email and SMS work the same way when you're ready to go.
See exactly what we built
Everything is transparent. Open the Lorikeet sandbox to see the support logic, knowledge, and safety checks powering this demo.
11 support processes
Written in plain English — not code. Your CX team can read, edit, and update them in minutes.
5 safety checks
Financial distress detection, adversarial input blocking, no weak uncertainty, and more — all active on every message.
75 knowledge articles
Scraped from Zip's help centers — payments, installments, returns, disputes, credit, and account settings.